Return & Refund Policy

At 4Mation Skins, we take care to ensure that every order is properly packed and delivered to you in good condition. We want you to have a smooth and trustworthy shopping experience.

If you receive a product that is damaged, incorrect, expired, or an empty package, please contact us and our team will assist you with the appropriate replacement or refund.

1. When Can You Request a Return or Replacement?

Returns, replacements, or refunds are available only in the following situations:

• You received a wrong or incorrect product.

• You received a damaged product.

• You received an expired product.

• You received an empty package or missing product.

We currently do not accept returns simply because a customer has changed their mind or does not wish to use the product after delivery.

2. Reporting a Damaged, Wrong or Expired Product

If you receive a damaged, incorrect, or expired product, please contact our customer support team within 7 days from the date of delivery.

To help us investigate and resolve your request quickly, please share:

• Your order number

• Registered mobile number or email address

• Clear photographs of the product

• Photographs of the outer packaging and shipping label

• A photograph showing the batch/expiry details, where applicable

• A short unboxing video, wherever available

Email: ask@4mationskins.com
Phone: 7980099027

Requests received after 7 days from delivery may not be eligible for a return, replacement, or refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Ask@4mationskins.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Ask@4mationskins.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Ask@4mationskins.com.

If your package appears unusually light, damaged, tampered with, or you believe a product is missing, please record an unboxing video from the moment the package is opened.

The video should clearly show:

1. The unopened package and shipping label.

2. The condition of the package before opening.

3. The complete unboxing process.

4. The products received inside the package.

This information helps our team investigate the issue with our logistics partner and process your request.

4. Order Cancellation

Orders can be cancelled only before they are shipped, subject to the status of the order.

Once an order has been shipped, cancellation may no longer be possible.

If you wish to cancel an order, please contact our customer support team as soon as possible:

Phone: 7980099027
Email: ask@4mationskins.com

5. Review & Approval of Return Requests

Once we receive your return or replacement request along with the required information, our team will review the case.

Please allow up to 48 hours for us to assess the request and communicate the next steps.

If the request is approved, we may arrange a reverse pickup through our logistics partner, where applicable.

The product may be required to be returned to 4Mation Skins for inspection before a replacement or refund is processed.

6. Refund Process

Once your refund request is approved following verification, the refund will be initiated to the original payment method, wherever applicable.

The time taken for the refunded amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

For prepaid orders, we will initiate the eligible refund after the return/replacement request has been reviewed and approved.